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Studio Hours & Contact
Call or text for urgent same-day matters or class absences
3330 W. Southern Ave. #121
Phoenix, AZ 85041
Do not arrive more than 10 minutes before class. Parents wait in the lobby during instruction.
Monday – Friday: 3:00 PM – 8:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed
Contact Directory
- Kiva Hollywood — Studio Owner: Kiva@livedancecreate.com
Enrollment, tuition, billing, class placement, recital, general studio matters
How to Reach Us
We aim to respond to emails within 1–2 business days. For urgent same-day matters (illness, same-day absence), call or text 602.905.1LDC rather than sending email. Reach us at Kiva@livedancecreate.com.
Class Etiquette & Expectations
Dress Code
A consistent dress code helps students focus, move safely, and take class seriously.
- Technique classes (ballet, jazz, contemporary, lyrical): Leotard + shorts, or studio T-shirt. Hair up off the face. No jewelry. Jazz or ballet shoes required.
- Hip Hop: Comfortable athletic wear, clean indoor sneakers. No outdoor street shoes on the dance floor.
- Tumbling & Acro: Fitted top, shorts or leggings, bare feet. Hair secured. No loose clothing.
- All classes: Hair neatly pulled back. No dangling earrings or rings. Cover-ups allowed during warm-up only.
Studio Rules
- Phones must be silenced during class. Emergency calls taken outside.
- No food or drink in the dance studio except water in a sealed container.
- Respect the studio and each other — no bullying, teasing, or exclusion.
- Accept corrections with a "yes" and try again. Corrections are gifts.
- Do not leave class early without instructor permission.
- Tell your instructor if you're injured or feeling unwell.
- Support your classmates — celebrate others' growth.
What to Expect in Class
Classes include a structured warm-up, technique work, choreography, and a cool-down. Instructors will provide corrections and feedback throughout. Students are expected to participate fully, follow directions, and show respect for their instructor and peers at all times.
Parent Expectations
- Drop off and pick up on time — dancers should not be left unsupervised before or after class.
- Parents wait in the lobby during class. Observation days are scheduled in advance.
- Do not coach your dancer from the lobby. Address concerns before or after class, not during.
- Stay informed via email and our communication channels for schedule changes and announcements.
Attendance & Tardiness Policy
Why Consistency Matters
Consistent attendance is one of the most important factors in a dancer's progress. Classes build on each other — choreography, technique, and routines are introduced and refined week by week. A dancer who misses class regularly will fall behind and miss corrections that help them grow. Consistency is the foundation of advancement.
Our Expectations
- Be on time. Arrive at least 5 minutes before class starts. Lateness disrupts warm-up. If running late, call or text the studio.
- Notify us of planned absences. If your dancer will miss a class (vacation, school event), let us know in advance so the instructor can plan accordingly.
- If your dancer is ill, keep them home. A mild cold is not always a reason to miss, but a fever or contagion is — protect the studio community.
- Communicate extended absences. If your dancer will miss multiple consecutive weeks, please touch base with the instructor so we can support their return.
- Excused vs. unexcused. Planned absences (school events, travel) are noted as excused. Repeated unexplained absences may affect class placement and recital readiness.
Tardiness Protocol
Three or more late arrivals (more than 5 minutes) without notice will be flagged. Repeated tardiness may result in a conversation with the studio owner about continued enrollment. We understand that life happens — but consistent lateness sends a message about the importance of commitments.
Make-Up Classes
Make-up classes are offered once per session (fall or spring), subject to availability. To schedule a make-up, contact the studio. Make-ups must be arranged within 30 days of the absence and are subject to space availability. No make-up for no-shows where no advance notice was given, unless due to sudden illness or emergency. No credit is issued if a make-up is not available.
Payment & Tuition Policies
Registration Fee — $65 (Non-Refundable)
A $65 registration fee is required each season (charged once per student per season). This covers administrative costs, costume fittings, and studio resources. This fee is non-refundable and is due at the time of enrollment, before your dancer's first class.
Tuition & Billing
- Tuition is billed monthly, due on the 1st of each month. autopay via credit card is available and strongly recommended.
- No refunds are issued for unused class time, including due to illness, vacation, or dismissal.
- Returned payments / failed autopay: A $15 fee will be assessed. You will be contacted to update payment info. Classes may be temporarily suspended until payment is resolved.
- Delinquent accounts: Accounts more than 30 days past due may result in class suspension. A referral to collections may be made for accounts more than 60 days past due.
- Withdrawal: To withdraw, notify the studio in writing (email to either contact listed in this handbook). Tuition after the notice period is non-refundable.
What Tuition Covers
Monthly tuition covers weekly instruction, studio facility use, and curriculum development. It does not cover recital costumes, recital tickets, recital makeup or tights, competition fees, or private lessons.
Payment Methods
- Credit / Debit Card — autopay via Class Manager or in-person. Credit card autopay is required.
- Venmo — details provided at enrollment
- Cash or Check — in-person only, made out to Live Dance Create LLC
Note: There may be a processing fee for credit card transactions. We recommend autopay with a bank account for the lowest cost.
Take a Break / Enrollment Holds
Take a Break Hold Program
We understand that life is busy and schedules change. Our Take a Break hold program allows families to place their dancer's enrollment on hold for up to 30 days per season without losing their spot.
- Hold fee: $25 per hold period. This fee is non-refundable and must be paid at the time of hold activation.
- Notice required: You must notify the studio before the session starts that you wish to activate a hold. Retroactive holds are not available.
- Class spot: Your dancer's spot in their enrolled class will be held for the duration of the hold period, subject to class capacity.
- Extensions: Holds may not be extended beyond 30 days per season. If you need a longer pause, please speak with the studio owner.
- Returning: Upon returning, your dancer's next billing cycle resumes. No credit is applied for the hold period.
Enrollment Freeze
If you need to pause for longer than the 30-day hold period, contact us to discuss options. Extended freezes are handled on a case-by-case basis and require studio owner approval. All hold and freeze requests must be submitted in writing (email Kiva@livedancecreate.com).
Important
Do not simply stop attending class without formally notifying the studio. Unnotified absences do not constitute a hold and will result in continued billing and potential account delinquency. Always contact us in advance if you plan to miss a session.
Costume & Recital Information
Costume Deposit — $75
A $75 costume deposit is required to secure your dancer's costume order. This deposit is applied toward the total costume cost. Deposits are non-refundable once the order is placed. Costume details and sizing are handled in class via measurements taken by the instructor.
Mandatory Recital Participation
Every enrolled student is expected to participate in the annual recital. Recital is a culminating performance that represents months of work and growth — it is a core part of the LDC experience. If you have financial concerns about recital fees, contact Kiva directly — we do not want cost to be a barrier to participation.
Upcoming Recital: The Sound of Music: Holiday Edition
| Show Name | The Sound of Music: Holiday Edition |
| Performance Date | November 2026 (specific date TBA — check Class Manager for updates) |
| Venue | Betty Fairfax High School, 8225 S 59th Ave, Laveen Village, AZ 85339 |
| Participation Fee | $150 per dancer |
| Costume Fee | $75 deposit required; balance billed separately (amount varies by costume) |
| Mandatory Rehearsal | All dancers must attend the scheduled rehearsal before show day |
| Recital Tickets | Purchased separately from tuition. Information released in fall 2026. |
| Photography & Video | Professional photography and video available for purchase. No flash photography during performances. |
Costume Details
- Costumes are assigned by the instructor based on the dance and your dancer's measurements.
- Costume sizes are based on measurements, not clothing sizes — please do not request changes after orders are placed.
- Costume alterations (hemming, pinning) are the responsibility of the parent.
- No costume exchanges after the order deadline unless there is a verified error.
- Recital makeup is required — instructions provided in advance.
Behavior & Communication Policy
Studio Behavior Expectations
We are one dance family. All students, parents, and staff are expected to treat each other with respect. Discriminatory language, harassment, bullying, or threatening behavior will not be tolerated.
- Students who are consistently disruptive will receive a warning from their instructor.
- Continued disruption may require a parent conference before the student returns to class.
- Temporary suspension may be applied for repeated behavioral issues.
- Severe misconduct (harassment, violence, theft) results in immediate dismissal without refund.
Parent Conduct
- Address concerns directly and respectfully with the instructor or studio owner before or after class.
- Do not post complaints publicly on social media or discuss studio matters with other parents in a negative light — this damages our community. If something is wrong, come to us.
- Reinforce good habits at home — even 5–10 minutes of review between classes makes a difference.
- Stay informed — check email and Class Manager regularly for updates, schedule changes, and announcements.
Communication via Class Manager & Email
Studio communications are sent via email and Class Manager. Please ensure we have your current email address and phone number on file. If your contact info changes, notify us immediately.
- Schedule changes, closures, or weather cancellations — sent via email and/or text
- Recital dates, costume details, ticket sales — sent via email and Class Manager
- Tuition billing — monthly via Class Manager
- Photo and video ordering — sent via email when available
How NOT to Reach Us
For all studio communication, reach us at Kiva@livedancecreate.com for enrollment, billing, and general inquiries.
Studio Calendar
Key Dates & No-Class Days — 2025–2026 Season
Recital Schedule: The Sound of Music: Holiday Edition
- Performance Date: November 2026 (specific date TBA — check Class Manager for updates)
- Venue: Betty Fairfax High School, 8225 S 59th Ave, Laveen Village, AZ 85339
- Mandatory Rehearsal: Scheduled before show day (all dancers must attend)
- Ticket Sales: Opens fall 2026 via Class Manager
Weather & Emergency Closures
If the studio must close due to weather, we will notify families via email and/or text as early as possible — typically by 3:00 PM for evening classes. Closures are determined based on the safety of driving conditions in the Laveen area. If the school district where the studio is located closes due to weather, the studio will likely close as well. If the studio is open and you choose not to attend, there is no make-up or credit.
Studio Updates
All calendar updates, schedule changes, and event announcements are communicated via email and Class Manager. We recommend checking your email regularly, especially during recital season. The studio calendar on our website is the most up-to-date source for class schedules.
Refund & Cancellation Policy
Refund Conditions
Registration fees ($65 per student per season) are non-refundable at the time of payment. This covers administrative costs, costume fittings, and studio resources.
Tuition is billed monthly and is non-refundable for unused class time, including absences due to illness, vacation, or voluntary withdrawal. Monthly tuition is a commitment to the class slot, not a per-class fee.
Cancellation Notice Requirements
- Withdrawal from a class: Notify the studio in writing (email Kiva@livedancecreate.com). Tuition after the notice period is non-refundable.
- Enrollment hold (Take a Break): Submit request before the session starts. $25 hold fee is non-refundable. See Section 5 for full details.
- Recital withdrawal: Contact the studio as soon as possible if you cannot attend. Costume deposit ($75) is non-refundable once the order is placed. Recital fees may be refundable if cancellation occurs before the order deadline — contact us for your specific situation.
Returned Payments & Failed autopay
A $15 fee will be assessed for any failed payment or returned autopay attempt. You will be contacted to update your payment information. Classes may be temporarily suspended until payment is resolved. Accounts more than 60 days past due may be referred to collections.
Exceptional Circumstances
We handle exceptional circumstances (injury, family emergency, extended illness) on a case-by-case basis. If you believe you have a qualifying situation, contact Kiva directly at Kiva@livedancecreate.com. All exceptional requests must be submitted in writing.
Emergency & Safety Procedures
Allergies & Medical Conditions
Please notify the studio of any known allergies, medical conditions, or special needs your dancer has at the time of enrollment. This information is kept confidential and is shared only with the relevant instructors as needed to ensure your dancer's safety during class. Update us promptly if anything changes during the season.
Injuries During Class
- If your dancer is injured during class, our instructors are trained to administer basic first aid and will contact you immediately.
- If the injury requires professional medical attention, we will call 911 and contact you as soon as possible.
- Please keep emergency contact information current in Class Manager at all times.
- All instructors are trained in studio emergency protocols. In the event of a serious injury, a written incident report will be completed.
Studio Emergency Protocols
- Fire or building emergency: Follow studio staff instructions for orderly evacuation. Meeting point is the parking lot at the front of the building.
- Weather emergency: If a severe storm occurs during class, dancers will be held in the interior of the studio until conditions are safe for pickup. Parents will be notified via text/email when it is safe to retrieve their dancer.
- Unauthorized persons: If you see any suspicious activity or unauthorized individuals in or around the studio, please notify studio staff immediately.
Late Pickup Policy
Dancers should not be left at the studio unsupervised before or after class. If you are more than 10 minutes late picking up, we will attempt to contact you. If we are unable to reach you or an emergency contact, and the studio is closing, studio staff will remain with your dancer until you arrive. Please call or text if you know you will be late so we can plan accordingly.
Reporting Safety Concerns
If you have a safety concern about the studio facility, equipment, or a class situation, please report it to Kiva immediately. Your concern will be treated seriously and addressed promptly. You can reach us at 602.905.1LDC or via email at Kiva@livedancecreate.com.
This handbook is effective for the 2025–2026 dance season (August 2025 – June 2026).
Policies are subject to change. Families will be notified of material changes via email.
Questions about this handbook? Email Kiva@livedancecreate.com